Customers call tech support hotlines every day trying to find solutions to the issues they encounter using products from personal electronics to appliances to software. The results of these calls are either the building blocks of customer loyalty or the start of the top of a customer relationship. How can your company ensure tech support are some things customers rave about instead of rant about?
voice logger is that the single most vital quality assurance tool you'll use to be sure your tech support reps do the proper thing for every customer. Here are four ways voice logging can benefit a tech support department and a whole company.